Most managers don’t set out to create a toxic work environment. They’re often good people who were great employees — promoted because they performed well, got results, and cared about the business. But managing people requires a completely different skill set than doing the work itself. Without training or support, even the most well-meaning manager can end up doing more harm than good: micromanaging, avoiding tough conversations, playing favorites, or unintentionally creatin

Strong communication isn’t just about talking—it’s about listening. Master active listening to build trust, reduce conflict, and lead effectively.