Every business owner wants strong managers — the kind who take ownership, motivate their teams, and keep things running smoothly without drama. But too often, a manager’s promotion is based on technical skill or tenure, not leadership readiness. They were great at their job, so it feels natural to give them more responsibility. Yet when managing people requires emotional intelligence, communication, and patience — skills they’ve never been taught — even a good manager can acc

Most managers don’t set out to create a toxic work environment. They’re often good people who were great employees — promoted because they performed well, got results, and cared about the business. But managing people requires a completely different skill set than doing the work itself. Without training or support, even the most well-meaning manager can end up doing more harm than good: micromanaging, avoiding tough conversations, playing favorites, or unintentionally creatin